At Idalis Hair Center, we strive to provide our customers with high-quality hair and wig products that meet and exceed expectations. We understand that there may be instances where you may need to return or seek a refund for your purchase. Please take a moment to review our Refund and Return Policy:

1. Eligibility for Returns and Refunds:

  • We accept returns within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Process for Returns:

  • To initiate a return, please contact our customer service team at [Customer Service Email] within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

3. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within [X] business days.

4. Non-Returnable Items:

  • For hygiene reasons, we cannot accept returns on used items or products with removed tags and labels.

5. Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong item or a defective product).

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, and cover any return shipping costs.

7. Cancellations:

  • If you wish to cancel your order, please contact us within 24 hours of placing the order. Cancellations requested after this time frame may not be possible.

8. Lost or Stolen Items:

  • [Your Company Name] is not responsible for lost or stolen items after delivery has been confirmed. Please ensure that the shipping address provided is secure.

9. Processing Time:

  • Once we receive your return, please allow [X] business days for the processing of your refund or replacement.

10. Contact Information:

  • For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at

Please note that this policy is subject to change, and it is recommended to review it periodically. Thank you for choosing Idalis Hair  And More. We appreciate your trust and strive to make your shopping experience enjoyable and hassle-free.